Your rights as a passenger

The most important passenger rights according to Directive (EU) 2015/2302

- Passengers will receive all relevant information about the travel package before the package contract is concluded.

- At least one trader is always responsible for the proper performance of all travel services included in the contract.

- Passengers will be given an emergency telephone number or information on a contact point where they can get in touch with the tour operator or travel agent.

- Passengers can hand over the travel package contract to another person after giving notice of this in sufficient time and possibly against an additional fee.

- The price of the travel package may only be increased if certain costs (for example fuel) increase and only if this is expressly provided for in the contract, and in any case not later than 20 days before the start of the travel package. If the price increase exceeds 8% of the package price, the passenger may cancel the contract. If the organiser reserves the right to increase the price, the passenger is entitled to a price reduction if the costs involved decrease.

- Passengers can cancel their contract without paying a cancellation fee and get a full refund if any of the main features of the package other than the price changes significantly. If the package is cancelled by the package operator before the start of the package, passengers are entitled to a refund and, if applicable, compensation.

- Passengers may cancel the contract before the start of the travel package without paying the cancellation fee in exceptional circumstances, for example if there are serious safety problems at the destination that are likely to affect the travel package.

- In addition, passengers may cancel the contract at any time before the start of the travel package, subject to the payment of an appropriate and justified cancellation fee.

- If significant parts of the travel package cannot be completed as agreed after the start of the travel package, the passenger must be offered alternative travel arrangements at no extra charge. Passengers may cancel the contract without paying a cancellation fee if the services are not provided as agreed and this significantly affects the travel package and the organiser does not fix the problem.

- Passengers are also entitled to a price reduction and/or compensation if the travel services are not provided or are provided incorrectly.

- The tour operator must provide help if the passenger is in trouble.

- If the organiser or, in some Member States, the retailer becomes insolvent, the payments made will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the travel package and if the travel package includes transport, the return of passengers is guaranteed. Kameli Travel Ltd. has acquired insolvency protection administered by the Finnish Competition and Consumer Authority (Lintulahdenkuja 2, 00540 Helsinki, Finland, tel. +358 29 505 3000, email Passengers can contact this authority if services are refused due to the insolvency of Kameli Travel Ltd.

Directive (EU) 2015/2302 as it is transposed into national legislation, i.e. the national law on travel service combinations can be read here.